41 Developing A Patient Centred Health Information And Support Service In Primary Care

Conference: 
Author(s): 
Christopher Jenner
Text: 
AIMS To establish patient demand for a health information service in Primary Care.
How patients would most prefer to access health information.
What health related information patients want.
Acceptability of a patient volunteer in providing information.
HYPOTHESIS
Does Elliott Hall Medical Centre’s patient population want a patient information support service? (what, where, when and from whom?)
RESEARCH OUTPUTS
Design a patient information support service in response to Patient need.
Support service innovations and initiatives in response to our findings.
Develop a library of health information.
Improve our practice population’s understanding and awareness of health issues.
Improve access to health information within the community.
Establish a model which can be shared locally and nationally.
DESIGN AND METHOD – OBSERVATIONAL SURVEY
Literature Search
Questionnaire
Pilot
Re-design
Mailshot to all patients over 18 years
Data collection
Data interpretation (SPSS)
Implementation of findings
Evaluation
Publication
RESULTS
Main mailshot response rate was over 65%
46% positively in favour of an information service.

Data has been analysed regarding:
Access to the World Wide Web.
Preferred route of access to health information
Help required with health enquiries.
Health areas which patients requested information.

A steering group facilitated implementation of Elliott Hall Medical Centre’s Patient Information Support Service reflecting the requirements and specific needs of our population.
DISCUSSION
Patients want more health information
By a variety of different methods
The Medical profession has a duty to educate and inform.
Literature: 
41 Developing a Patient Centred Health Information and Support Service in Primary Care